Privacy Policy

Last Updated: January 9, 2026

Introduction

OntarioLottoPlay (“we,” “our,” or “us”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our online number draw platform and services.

Information We Collect

Personal Information

• When you register or use our services, we may collect:
• Full name and date of birth
• Email address and phone number
• Home address and postal code
• Government-issued ID for age verification
• Payment and banking details
• Username and password

Usage Information

• We automatically collect certain data when you interact with our platform:
• IP address and device information
• Browser type and operating system
• Pages visited and time spent on the site
• Tickets purchased and games played
• Account activity and transaction history

Location Information

• We collect location data to ensure you are in Ontario, Canada, as required by law for online lottery participation.

How We Use Your Information

Your information is used for:

• Creating and managing your account
• Processing ticket purchases and prize payouts
• Verifying your age and identity
• Complying with legal and regulatory obligations
• Preventing fraud and securing our platform
• Communicating with you regarding your account and transactions
• Sending promotional offers (with your consent)
• Improving our services and website experience
• Performing analytics and research

Sharing and Disclosure of Information

We may share your information with:

Regulatory Authorities

• Information may be shared with the Alcohol and Gaming Commission of Ontario (AGCO) or other authorities as required by law.

Service Providers

• We partner with trusted third-party providers who help operate our platform, including:
• Payment processors
• Identity verification services
• Cloud hosting providers
• Customer support platforms
• Marketing and analytics services

Law Enforcement

• Your information may be disclosed if required by law or to protect our rights, property, or safety, or those of others.

Business Transfers

• In case of a merger, acquisition, or sale of assets, personal data may be transferred to the new entity.

Data Security

We implement industry-standard security measures, including:

• Encryption for data in transit and at rest
• Secure Socket Layer (SSL) technology
• Regular security audits
• Access controls and authentication
• Employee privacy training

No online system is completely secure, so absolute security cannot be guaranteed.

Your Privacy Rights

Under Canadian privacy law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request removal of your personal information (subject to legal requirements)
• Objection: Opt out of processing for marketing purposes
• Data Portability: Request your data be transferred to another service
• Withdraw Consent: Revoke consent for processing based on consent

To exercise your rights, contact us using the details below.

Data Retention

We retain personal data as long as necessary to:

• Provide our services
• Comply with legal obligations (e.g., 7 years for financial records)
• Resolve disputes and enforce agreements
• Maintain responsible gaming records

Age Restrictions

You must be at least 18 years old to participate. We do not knowingly collect information from minors. If discovered, such data will be deleted immediately.

Marketing Communications

With your consent, we may send updates about new games, promotions, and other offers. You can unsubscribe anytime by:

• Clicking the unsubscribe link in emails
• Updating your account communication settings
• Contacting us directly

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience. For details, please see our Cookie Policy.

International Data Transfers

Your data is stored and processed in Canada. If transferred outside Canada, we ensure appropriate safeguards are in place.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be posted here, and the “Last Updated” date will be revised. Continued use of our services indicates acceptance of the updated policy.

Contact Us

For questions about this Privacy Policy or your data rights, contact:

• Email: privacy@ontariolottoplay.com
• Address: 456 Maple Avenue, Ottawa, ON K1P 5R7, Canada